The signs of times are rushing in. I don't think I have seen our company grapple with any form of failure in almost 5 1/2 years I have stayed with them. I am part of a company that grew immensely over those period and I take pride in that.
Last May 2008, I applied for a lateral promotion and got in. I had to say goodbye to the once fun and entertaining duty of answering calls because it finally got me worn-out. The promotion was one of the best things I got for the past year.
So armed with a renewed energy to work, I was excited to learn new things and be a part again of our company's growth. In fact, I *secretly* think I have the coolest job. We answer queries, sensible or not, in the most creative and accurate way we can. Customers send us their queries via text. So the entire day we are googlers, surfing the net for answers. I can post some questions that are funny, hilarious and way too fun to answer- hopefully, in another post.
Fast forward to now. Due to a very poor planning mishap, about 3/4 of the those who are taking SMS/text were transferred back to voice account. It was a contingency plan supposedly to veer the company from the worst possible scenario- laying off workers. Luckily, I was spared, along with my 2 best buds. They had our 3 months worth of performance and stats as a basis for the rankings. It was sheer luck- on the part that they included only the last quarter of 2008 ( which, thank God, I aced in accuracy) & not the 3rd quarter (which sucks).
All I can say now is that I am one lucky girl! However I still can't hide how upset & saddened I am for the rest who went back to take voice calls. I feel for them. Duties & responsibilities are still quite easy & petiks (compared to other call centers) & their pay is pretty much the same as ours, but it can't equal the 'coolness' of surfing the net for answers to send to callers. :(
oh, well.
Another blessing for me and I am again, grateful.
Last May 2008, I applied for a lateral promotion and got in. I had to say goodbye to the once fun and entertaining duty of answering calls because it finally got me worn-out. The promotion was one of the best things I got for the past year.
So armed with a renewed energy to work, I was excited to learn new things and be a part again of our company's growth. In fact, I *secretly* think I have the coolest job. We answer queries, sensible or not, in the most creative and accurate way we can. Customers send us their queries via text. So the entire day we are googlers, surfing the net for answers. I can post some questions that are funny, hilarious and way too fun to answer- hopefully, in another post.
Fast forward to now. Due to a very poor planning mishap, about 3/4 of the those who are taking SMS/text were transferred back to voice account. It was a contingency plan supposedly to veer the company from the worst possible scenario- laying off workers. Luckily, I was spared, along with my 2 best buds. They had our 3 months worth of performance and stats as a basis for the rankings. It was sheer luck- on the part that they included only the last quarter of 2008 ( which, thank God, I aced in accuracy) & not the 3rd quarter (which sucks).
All I can say now is that I am one lucky girl! However I still can't hide how upset & saddened I am for the rest who went back to take voice calls. I feel for them. Duties & responsibilities are still quite easy & petiks (compared to other call centers) & their pay is pretty much the same as ours, but it can't equal the 'coolness' of surfing the net for answers to send to callers. :(
oh, well.
Another blessing for me and I am again, grateful.
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