The signs of times are rushing in. I don't think I have seen our company grapple with any form of failure in almost 5 1/2 years I have stayed with them. I am part of a company that grew immensely over those period and I take pride in that.

Last May 2008, I applied for a lateral promotion and got in. I had to say goodbye to the once fun and entertaining duty of answering calls because it finally got me worn-out. The promotion was one of the best things I got for the past year.

So armed with a renewed energy to work, I was excited to learn new things and be a part again of our company's growth. In fact, I *secretly* think I have the coolest job. We answer queries, sensible or not, in the most creative and accurate way we can. Customers send us their queries via text. So the entire day we are googlers, surfing the net for answers. I can post some questions that are funny, hilarious and way too fun to answer- hopefully, in another post.

Fast forward to now. Due to a very poor planning mishap, about 3/4 of the those who are taking SMS/text were transferred back to voice account. It was a contingency plan supposedly to veer the company from the worst possible scenario- laying off workers. Luckily, I was spared, along with my 2 best buds. They had our 3 months worth of performance and stats as a basis for the rankings. It was sheer luck- on the part that they included only the last quarter of 2008 ( which, thank God, I aced in accuracy) & not the 3rd quarter (which sucks).

All I can say now is that I am one lucky girl! However I still can't hide how upset & saddened I am for the rest who went back to take voice calls. I feel for them. Duties & responsibilities are still quite easy & petiks (compared to other call centers) & their pay is pretty much the same as ours, but it can't equal the 'coolness' of surfing the net for answers to send to callers. :(

oh, well.

Another blessing for me and I am again, grateful.

I feel that I have done my best to end 2008 and start 2009 right. Before the year ended, i have amazingly made hard & responsible choices and i couldn't be prouder of myself! nakahabol din naman. And while 2008 ended on a good note, i made sure 2009 started even better- with bolder dreams & non-negotiable resolutions.

2008 has been a great year for me. If anything, it was a year of acceptance- acceptance of things past and acceptance of reality. It was not easy, especially when people special to me have fallen short of my expectations or my meaning of a friend, family or colleague. The worse kind though, was falling short of what I meant myself to be- spiritually, physically, emotionally & socially. But it was the word of the year for me, "accept".

Slowly, I am learning the positive effects of accepting life's realities- harsh or otherwise. I think, more than anything else, it helped me become happier. It's a religion of entrusting to God what you have no control of and a hope that it shall become better. And that new found philosophy did lovely wonders for me.

I'm keeping count of dreams & resolutions I'm willing to work hard for this 2009. I want so much to believe that it's not too late to dream big because for the rare times of my life, I am wanting something so much now, so purely. And while I know I can't call it a passion yet, I am positive that in time, and God willing, it'll be.


credits to http://ffffound.com for the pix

quote of the day- new year's day

“In the end, we only regret the chances we didn’t take, the relationships we were scared to have and the decisions we waited too long to make. There comes a time in your life when you realize who matters, who doesn’t, who never did and who always will. So don’t worry about the people from your past there’s a reason they didn’t make it to your future.”